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IT Service Delivery (Production Support, Incident management)

  • Location: Singapore
  • Salary: S$5000 - S$10000 per month + AWS + 2 month Variable Bonus per month
  • Job Type:Permanent

Posted over 2 years ago

  • Sector: Technology
  • Contact: Leo Khoo
  • Expiry Date: 21 November 2021
  • Job Ref: JN -092021-463360

about the company

This world-leading organisation has an outstanding global reputation in the B2C sector, whose expertise has made them the leader in its field, great emphasis is placed on development, purpose, technologies, and world-class standard, shaping the business transformation, driving operational excellence of the global IT services and systems.

This global leader has the people and ethos to act with speed innovation, enterprise, and creativity, the scope of the offer, the size of the business, the freedom, and autonomy to drive your career forward all add up to a great place to work.

about the job

Be part of the Global IT Application Services & System team, your key purpose of this new role will be the overall support of production operation, managing the incident, problem management, production support, and stakeholder management.

Reporting to the Service Manager, and working closely with regional application stakeholders, IT teams, application support manager, and operations teams/ partner and service providers/vendor.

  • Effective and efficient operation of Managed Services offerings - delivering end-to-end operational outcomes.
  • Optimising business processes to ensure efficiencies that foster the scaling and growth strategies of the service.
  • Driving continual improvement and governance, through strong reporting and communication to internal and external stakeholders.
  • Align service operations to the industry-standard framework.
  • Work with the Manager, Managed Services to implement and manage ongoing initiatives to ensure continual improvement.
  • Work with key stakeholders to develop documentation, systems, and processes to streamline day-to-day operations.
  • Manage and improve operations in alignment with Vision and Service Delivery Principles of Ease, Expertise, Collaboration, and Consistency.
  • Ensuring consistent compliance with business operation procedures.
  • Manage the operations to ensure service level agreements are adhered to.
  • Oversee and manage the day-to-day Incident, Problem, Change and Release management processes as prescribed within the IT framework.
  • Assume the role of the Incident/Problem Manager for critical issues and manage the restoration and resolution process.
  • Ensuring service-related documentation is accurate, up to date, and readily available.
  • Work with the Manager, Managed Services to produce management reports and vendor and client performance reports to an agreed schedule.

skill & experience require

To succeed in this role, you must possess experience in incident management, production support, and stakeholder management in IT Support and Service Operations.

  • Customer-Centric, Strong Operational, and Problem Solving acumen.
  • Degree holder in Computer Science or Information Technology related discipline from recognised University.

Any referrals or sharing this posting to your Linkedin/Connection/friends will be much appreciated

Argyll Scott Singapore Pte. Ltd.

EA License No. 16S8105

Leo, Khoo Yan Jie

EA Reg No.: R1551092

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.