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Field Support Engineer (Voice Contact Center)

  • Location: Singapore
  • Salary: Negotiable per annum
  • Job Type:Contract

Posted 7 days ago

  • Sector: Technology & Transformation
  • Contact: Claudia Tan
  • Duration: 12 Months
  • Start Date: ASAP
  • Expiry Date: 21 March 2021
  • Job Ref: JN -022021-456785

Field Support Engineer (Voice Contact Center)

Responsibilities:

  • Liaise with clients on complex issues and be available on-site if needed
  • Receive feedback and offer advice on more complex design work
  • Responsible for delegating less complex tasks to engineers and technicians, and make sure that their work is of a high standard
  • Demonstrate good administration abilities such as writing proposals and reports, and must be able handle general project documentation with ease
  • Assure quality standards for a delivered solution or installation
  • Create designs for a solution or installation
  • Ensure operational hardware and operational software on client site
  • Facilitate and/or contribute to a technical workshop
  • Interact and co-operate with vendors
  • Own and take responsibility for the delivery of a solution or installation
  • Provide inputs and guidance to continuously improve internal systems, services and processes
  • Oversee the engineers and technicians and make sure that our client's IT systems run at their optimum

Requirements:

Experienced with Voice Contact Center technologies

  • Cisco PCCE/UCCE, PCCX/UCCX, IVR, CVP
  • Verint Recording, QM, WFM, WFO
  • Verint Voice Biometrics and Logger, Voice Analytics
  • Genesys Cloud Contact Center
  • Avaya Call Management System (CMS), Avaya Experience Portal (IVR/AEP), Communication Manager
  • Avaya IP Telephony systems, PBX, MM

Argyll Scott Interim Pte Ltd
EA License No. 16S8140
Tan Yi Yun
EA Reg No: R1103437