For this role, you'll work closely with a diverse group of engineers, product managers, and industry experts. And as the venture scales, you will have the opportunity to build out and manage a new high funtioning team.
This role will be based in Singapore.
Responsibilities:
- Manage and ensure positive interactions with the company's external customers and users, ensure that a complex service delivery system always meets and exceeds customer and user needs
- Champion user needs and ensuring those needs are filtered through all aspects of company strategy
- Oversee the entire customer journey and service delivery from first customer contact through installation, usage and service/troubleshooting
- Owner of product and service delivery roadmap and blueprint
- Manage on a day-to-day basis the product, design, user research and customer support teams
- Attract, lead and retain a team of world-class customer experience specialists including, product managers, designers, user researchers and customer support specialists
- Design, monitor and report on key customer experience KPIs as they relate to key
business metrics
What's required?
- 10-15 years' experience in human-centered design, customer experience, and
service delivery - Has had management responsibility for other designers, product managers and
customer experience specialists - Introduced human-centered and service design methodology successfully to either
a start-up or established company - Hands-on UX and/or industrial design experience
- Combination of software, hardware, and service design and delivery
- Familiarity with AI/ML and IoT (preferred)
- Familiarity with B2B (preferred)
- Entrepreneurial and risk-taking individual with a strong passion for being involved
in a start-up environment
EA Registration Number: R1660518
Argyll Scott Singapore Pte Ltd. EA Licence Number: 16S8105