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IT Service Desk Support and Operation Senior Manager

  • Location: Bangkok
  • Salary: attractive per annum
  • Job Type:Permanent

Posted about 1 month ago

Argyll Scott is helping the client looking for IT Service Desk Support and Operation Senior Manager. This role will responsible for working with business users both store and vendors/suppliers, and internal IT unit to perform IT Operation Support focusing on store infrastructure and operation covering end-to-end process which include Front-Of-House and Back-Of-House process.

Key Responsibilities;

  • Focus on store process, store infrastructure and store application with knowledge of POS and all existing store systems
  • Work closely with Network and support provider
  • Coordinate with Vendor/Supplier and other IT Application team to ensure all store systems are working properly
  • Further develops expertise in one or core business processes within the company; develops in-depth understanding of process interactions in order to assess the business implications of the application of technology to the current business environment
  • Serves as the primary contact for assigned business customers to provide the highest level of IT service and support to ensure the customer's and the Company's goals of efficiency and effectiveness are attained
  • Assists internal customers in efficiently utilizing existing technical resources and solves systems problems to ensure the customer's needs are met; monitors and introduces new technologies which effectively and efficiently support business functions
  • As appropriate, makes approved changes to applications to fulfil requirements in accordance with global development standards; depending on the technical knowledge, may be involved in coding and/or configuring, testing, and implementing applications (and changes to existing applications) and evaluating their performance
  • Assists in training customers on new or modified applications; may draft instruction manuals and other documents used for customer training
  • Remains abreast of new developments in business processes and applications technology
  • Performs other task as assigned by senior management
  • Measure IT support service performance using appropriate systems, tools and techniques
  • Perform Incident manager role for all relate Store incidents
  • Perform risk management to minimize support risks
  • Coordinate with outside IT vendors

Key Qualifications;

  • Knowledge on IT Operation Support and Service Management
  • Bachelor Degree in Computer Science or IT related fields
  • At least 5 years of experience in business systems analysis and project management
  • POS application experience would be preferable
  • Knowledge on POS System as a plus
  • Knowledge on Microsoft Office, Office365 with some knowledge in Microsoft operating systems: Windows 7-10, and etc
  • Strong organizational skills, good human relation skills to effectively interact with personnel throughout the Information Technology and customer departments
  • Readiness to travel upcountry is an advantage
  • Possess customer service orientated mindset
  • Ability to work in agile teams by defining and planning work on a team backlog, and determining ways for the team to be successful in meeting its outcomes
  • Competency in ITIL processes: Incident, Problem, Knowledge and Change Management
  • Good oral and written communication skills especially in Thai and English

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.