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QSR Operations Manager (Australia)

  • Location: Australia
  • Salary: Negotiable per annum
  • Job Type:Permanent

Posted about 1 month ago

A global quick-service restaurant (QSR) brand client is looking for an experienced Operations Manager to join its Australia team.

Key responsibilities

  • Create and manage market plans/budgets to achieve the brand's business goals and ambitions (annual operating plan), including but not limited to restaurant productivity, food and workplace safety, kitchen/stockroom efficiency, training, and people development
  • Achieve two most critical success measures for all restaurants: excellent customer experience, and food and workplace safety
  • Visit restaurants regularly to audit and identify opportunities for continual improvement in people, performance and business
  • Diagnose root cause(s) for unsatisfactory performances and work with local team/restaurant to resolve with a time-defined action plan
  • Demonstrate values of high-performance culture (including recognition, accountability, ownership, results, empathy, respect) and influence/inspire same traits from local stakeholders

Key requirements

  • More than eight years of quick-service (QSR) or fast-food restaurants experiences with multiple stores management
  • Dynamic profile with excellent stakeholders (internal and external) management skills
  • Fit for frequent business trips (domestic)
  • Has potential to step up into multi-countries portfolio

Argyll Scott Singapore Pte Ltd
EA License No. 16S8105
Liew Foo Kin
EA Reg No: R1982421