A global luxury fashion maison is looking for a Regional Clientelling & CRM Manager to join its Singapore office.

The Regional Clientelling & CRM Manager will create, implement, and analyse the Maison's clientelling programmes, to creating a niche and strong differentiated client experience.

The position will report to the regional country manager.

Key responsibilities

Champion clientelling behaviours and ways of working to drive a client-centric mindset - trusted and lasting relationship building, head-to-toe styling, working by appointment, amongst others

Create and lead local clientelling actions to promote best-in-class CRM practices that drive sales, deliver excellent brand experience, and promote client retention and growth

Define client treatment program within the region, sourcing and producing VIP experiences and gifts, managing orders and allocations

Develop client experience enhancements in-boutique, including hospitality menus, services, and special celebrations

Oversee roll-out, adoption and training of internal clientelling applications and global strategies across all boutiques in the region

Partner closely with stakeholders from Retail, Training, E-commerce, Merchandising, Marketing Communications, across local, regional and global levels

Key requirements

Experienced in luxury retail clientelling - understood and has finesse in bringing about luxury client experience, working with client data, and analysing KPIs

Comes with a good network of luxury/private clients relationships

Driven, energetic and independent

Remuneration

Between S$78,000 and S$108,000 annual fixed base, plus variable performance bonus

Argyll Scott Singapore Pte Ltd
EA License No. 16S8105
Liew Foo Kin
EA Reg No: R1982421