Client Onboarding Transformation - FS - Canto - 65K

We are seeking an experienced Client Onboarding Transformation Manager to lead customer onboarding transformation and operational improvement initiatives. This role is responsible for driving process reengineering projects, improving operational efficiency, and enhancing the end-to-end customer experience through effective stakeholder collaboration and project delivery.

Responsibilities

• Lead end-to-end reviews and reengineering of customer onboarding processes to identify opportunities for process simplification and service enhancement.
• Drive the delivery of New-to-Bank process improvement initiatives, ensuring projects are completed on time and aligned with business objectives.
• Analyze operational workflows to identify process gaps, inefficiencies, and automation opportunities across the business.
• Collaborate with cross-functional stakeholders including Operations, Business, and regional teams to implement process improvements and ensure successful project execution.
• Oversee governance activities to ensure operational processes and service delivery meet business standards and expectations.
• Prepare and manage Management Information (MI), project updates, presentations, and reports for regional offices, group functions, and senior management.
• Monitor project progress, risks, and issues, providing timely updates and recommendations to stakeholders.
• Foster a customer-centric approach by driving initiatives that improve operational efficiency and the overall customer experience.

Requirements

• Bachelor's degree or above in Business, Finance, Operations Management, or a related discipline.
• Minimum 5 years' experience in project management, business transformation, process improvement, or operations within the banking or financial services industry.
• Proven experience leading end-to-end process improvement or business transformation initiatives.
• Strong project management and stakeholder management skills, with the ability to influence and collaborate across multiple business functions.
• Experience in workflow analysis, process mapping, and operational excellence initiatives.
• Strong customer service mindset with a passion for improving customer journeys and service delivery.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication and presentation skills, with experience preparing reports and presentations for senior management.
• Experience producing Management Information (MI) and executive-level reporting is highly desirable.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.