Customer Service Officer - Hong Kong

Key Responsibilities:

• Handle inbound/outbound calls and emails
• Resolve queries efficiently with a focus on first-call resolution
• Understand pension schemes and administration processes
• Meet service KPIs and contribute to process improvements
• Collaborate closely with team members and leaders

*Pension related training will be provided

Requirements:

• Minimum 1 year of customer service experience (call centre preferred)
• Higher Diploma or above
• Fluent in English, Cantonese & Mandarin
• Strong communication, empathy, and attention to detail, comfortable using MS Office and digital platforms

Please note: Work visa sponsorship is not available.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.