Integration Lead / Major FS Institution / $90-120k P/M

Integration Lead / Major FS Institution / $90-120k P/M / Contract

Sector: Financial Services – Digital Transformation / Client Experience
Duration: 12 month extendable contract

A leading global Financial Services organisation is seeking a dynamic Integration Lead to drive transformation across its customer contact channels. This is a pivotal role bridging business requirements from Asia markets with technical delivery, ensuring seamless integration of new technologies and improved client experiences across multiple platforms.

Key Responsibilities:

• Lead integration initiatives across regional markets, translating business needs into robust technical solutions.
• Partner closely with business, technology, and operations teams to deliver transformation projects focused on contact centre optimisation and client experience enhancement.
• Drive the integration of AI and automation into client servicing channels to improve efficiency, insight, and customer satisfaction.
• Oversee end-to-end solution design, implementation, and continuous improvement of contact centre technologies.
• Act as a bridge between global architecture teams and regional business units, ensuring alignment with enterprise standards and strategic priorities.
• Provide strong governance, delivery oversight, and best practices in systems integration and change management.

Skills & Experience Required:

• Proven experience in integration delivery or technical programme leadership within large-scale Financial Services or enterprise environments.
• Strong understanding of contact centre platforms and ecosystem architecture, including integration with CRM, workflow, and AI systems.
• Must have hands-on experience with key servicing and contact tools such as:
• Salesforce Service Cloud
• Zendesk
• Amazon Connect
• Genesys Cloud CX
• Demonstrated ability to manage complex stakeholder relationships across business and technology functions.
• Excellent communication, analytical, and problem-solving skills with a focus on delivering measurable business outcomes.

Why Join:

• Be at the forefront of digital client experience transformation in a global FS leader.
• Opportunity to influence multi-market delivery across Asia and shape the future of client engagement.
• Work with cutting-edge technologies and a forward-thinking leadership team.

If you are a tech-savvy integration leader who thrives on connecting business vision with real-world technology delivery, we’d love to hear from you.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.