IT Support Analyst, AM /FS/12 months/30-40K HKD P/M

JOB DESCRIPTION

Position: Assistant IT Manager – IT Operations & Automation

Employment Type: 12-Month Agency Contract (Hybrid)

Location: Hong Kong

Role Summary

Join a leading global bank to manage local IT operational support, handle business IT requests, and liaise with global internal IT groups and external vendors. This role serves as the key local point of contact for departmental IT matters while driving operational efficiency through light automation (VBA / Python).

Key Responsibilities

• IT Administration & Request Handling: Track and process access/entitlement requests, user onboarding/offboarding, and standard IT service requests via internal bank ticketing systems. Maintain accurate records and user documentation (FAQs, standard operating procedures).
• Business Engagement & Triage: Act as the first point of contact for business team IT issues; triage, resolve L1/L2 requests, and escalate/route complex items to appropriate global resolver groups.
• Vendor & Stakeholder Liaison: Coordinate with external vendors and internal banking tech teams to manage service delivery, gather requirements, schedule deployments, and track SLAs.
• EUC & Light Automation: Develop, maintain, and troubleshoot local scripts and utilities (primarily Excel VBA and Python) to automate daily operational workflows while adhering to bank IT governance and version control standards.

Required Skills & Experience

• 3+ years in IT Support, IT Administration, or Local IT Coordination within a regulated corporate or banking environment.
• Technical Skills (Mandatory): Hands-on proficiency in Excel VBA and Python scripting for automation.
• Strong stakeholder management and L1/L2 triage capabilities; comfortable liaising with non-technical business users, central IT, and third-party vendors.
• Strong sense of ownership, detail-oriented, and structured approach to tracking concurrent tasks.

Advantageous

• Bloomberg Terminal support experience.
• Exposure to Generative AI productivity tools, prompt engineering, or basic workflow integration.
• Familiarity with database fundamentals, APIs, or handling CSV data streams.

Contract Details

• Duration: 12-Month Agency Contract (renewable based on business demand)
• Work Pattern: Monday – Friday, Standard Business Hours (Hybrid)
• Availability: Immediate or short notice preferred

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.