Programme Manager - Insurance Ops Transformation (12-months)

Job Highlight

• Lead a large-scale, end-to-end Contact Centre transformation

• Work directly with key stakeholders on a strategic program

• 12-month contract with high potential for extension

• Leverage cutting-edge tech: Amazon Connect & Salesforce

• Top-tier Insurance firm, Hong Kong location

About the Client

• A leading global Insurance organization

• Investing heavily in digital & customer experience

• Stable and well-established financial services group

• Focus on innovation and technological advancement

Role Duties

• Manage the E2E delivery of the multi-stage program

• Oversee 'lift and shift' of on-premise solutions to cloud

• Lead integration of Amazon Connect with Salesforce

• Drive automation initiatives including interactive chatbots

• Ensure project aligns with business goals and timelines

Role Requirements

• 10+ years in Programme/Project Management

• Proven background in Financial Services transformation

• Hands-on experience with Contact Centre technology

• Specific knowledge of Amazon Connect or Salesforce

• Experience with IVR systems and cloud migration

Why Apply?

• High-visibility role with significant business impact

• Work on a green-field, tech-driven strategic project

• Competitive daily rate on a 12-month contract

• Enhance your expertise in a high-demand niche

• Join a market leader in the insurance sector

INTERESTED?
Simply hit apply or send an email with your CV attached to cyruswong@argyllscott.com.hk and I will answer any questions you might have about the role.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.