Senior Operations Manager (Multiple Openings - Perm/ Contract)

Our client is an established Financial Services organization, seeking a Senior Operations Manager to lead and uphold a high standard of core operations and communication among members and trustees

Responsibilities:

• Review existing operational materials and system functionalities to identify improvement opportunities, design and create necessary workflows, procedures, and manuscripts that meet and exceed the standard service requirement.
• Ability to manage relationship with business partner and clients, and ensure Operations is able to deliver value to business partners and clients in accordance with the business core values.
• Accountable for operations within the current state service model and working in partnership with the technical team in Australia and functional streams in Hong Kong to enhance this service model.
• Continually focus on the end-to-end member experience and ensure all staff put the member (and employer) at the centre of everything that we do.
• Ensure that all business information security policies, processes and procedures are followed, identify information security breaches, and periodically review information security requirements for the relevant IT systems and processes.
• Responsible for delivering targeted team KPIs and escalation for all operational issues.
• Provide accurate and timely updates to the client regarding performance against service level agreements.
• Deliver an integrated seamless product for Operations that removes boundaries between business areas.
• Manage relationships with external stakeholders such as trustees, auditors, regulators and other service providers
• Prepare required reporting for both management and regulatory review purposes.
• Leverage expertise to ensure that regulatory frameworks and compliance requirements are met, with adequate controls in place.
• Lead technological improvements through active management of operational projects

Your experience:

• A minimum of 10 years’ proven experience as Operations Lead function or other relevant senior managerial position
• Demonstrate considerable experience in operations and service delivery within pensions administration
• Comprehensive knowledge of and operational understanding of Hong Kong’s Pensions legislation
• Exceptional Leadership skills that produce high performing teams
• Demonstrated ability to develop and deliver value add services and to meet demanding deadlines
• Outstanding written, presentation, verbal and interpersonal communication skills
• Strong client engagement and leadership skills with the ability to interact with C-level stakeholders with ease
• Outstanding analytical and problem-solving abilities that lead to effective decision making
• Strong client-facing skills with understanding of commercial performance objectives
• Excellent stakeholder management skills and an ability to communicate complex business ideas

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.