Web/Mobile Application Support/PERM/CANTONESE/30-40K HKD P/M

Application Support/Configuration Analyst – Mobile & Web

This role is a Platform Operations & Configuration Analyst, acting as a technical bridge between the technology team and the operational delivery of digital products like membership applications and portals. You will focus on non-coding configuration, functional quality assurance, and incident management to ensure a seamless user experience across mobile and web platforms.

Role Summary

• Platform Configuration: Execute "light" configuration tasks (e.g., updating business rules, UI elements, or member portal settings) for mobile apps and websites using HTML and specialized platform tools without writing core code.
• Functional Testing & QA: Provide end-to-end functional testing support, including reviewing test plans, executing test cases for new features, and validating that the app behaves as intended for members.
• Incident & Problem Management: Act as a first-line responder for production incidents, performing light troubleshooting to identify root causes and coordinating with the tech team for rapid resolution.
• Collaboration: Work closely with the technology team to translate business requirements into platform settings, ensuring system stability and high performance.

Key Responsibilities

• System Setup: Manage and update configuration items within the membership application and portal to reflect new business policies or membership tiers.
• Quality Support: Lead User Acceptance Testing (UAT) and functional reviews to catch bugs before they reach production.
• Production Stability: Monitor platform health, manage change logs, and ensure that all "light" fixes are documented and version-controlled.
• Tech-to-Business Liaison: Explain technical configuration limitations to business stakeholders while providing feedback to developers on functional gaps.
• On-site Support: Willingness to travel as required to support local deployments, stakeholder meetings, or on-site functional testing.

Required Skills & Experience

• Experience: 1–5 years of experience in technical support, business systems analysis, or platform configuration.
• Language: Fluent Cantonese (Spoken & Written) is essential for coordinating with local stakeholders and reviewing localized platform content; Proficient English is required for tech team collaboration.
• Technical Literacy: Proficiency in HTML for UI configuration and a baseline understanding of mobile app/web architectures.
• Tools: Familiarity with ticketing systems (e.g., JIRA, Confluence) and configuration management databases (CMDB).
• Testing Rigor: Experience in manual and/or automated functional testing across diverse devices and browsers.
• Problem Solving: Strong analytical skills to diagnose why a configuration or feature is failing in a live environment.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.